ADTRAN 619510003-1A Manuale Utente Scaricare il pdf (Pagina 110)

Overview Enterprise Communications Server

Temporary recordings can be used with a Send Email element, or Add Data and Update Data elements to

record audio for form filling applications, such as requesting quotes, or answering general customer

service questions.

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Version 4.5 1
Trademarks 2
To the Holder of the Manual 2
Service and Warranty 2
Conventions 3
Table of Contents 5
1 Getting Started 7
Requirements 10
Starting the Application 10
Changing your Password 12
2 Customizing your Mailbox 15
Changing your password 17
Changing message information 17
Changing the message summary 17
Managing distribution lists 18
Advanced button 23
Recording one-time messages 25
Active Service icon 30
Forwarding messages 34
Replying to messages 35
Caller Options 37
Listening to voice messages 40
Managing voice messages 41
Fax message icon 43
Save as PDF File icon 43
Delete icon 44
Forward message 44
Launching Lotus Notes 45
Voice icon 46
Fax icon 46
Managing fax messages 49
Print icon 50
Save as PDF 50
NetVanta UC client 51
Using attachments 52
Archiving messages 53
6 Using SIP Telephones 55
Using SIP Phones 57
Conference option list 59
Working with call queues 61
Logging in and out of a queue 62
Picking up ringing calls 63
Changing phones during a call 64
Sending Faxes 68
Go back arrow 69
Browse Button 70
Change user button 70
Managing outgoing faxes 73
Zoom out 75
Rotate single page 75
Rotate entire document 75
Previous page 76
Next page 76
Faxes Folder 76
Using fax cover pages 80
{Recipient’s Name} 82
Managing fax cover pages 88
Quick Fax icon 90
Receiving Faxes 91
8 Creating Distribution Lists 93
Managing Services 96
Working with services 97
Folder icon 99
Using the Service Editor 100
Service icon 102
Using and deleting links 103
Creating loop-back links 104
Validating Services 105
Troubleshooting Services 106
Services 107
Synchronizing contacts 108
Using Standard Elements 111
Play Announcement element 112
Greeting type 113
Menu element 114
Flow control element 116
Flow Control element 117
Voicemail element 118
Deliver Messages element 118
Deliver Messages 119
Up and down arrows 119
Transfer Call element 120
Assisted Transfer element 121
Notify Pager element 122
Send Email element 123
Send Fax element 124
Receive Fax element 126
Using the Receive Fax service 127
Fax-on-demand element 128
Fax-on-demand 129
Browse button 129
Using Advanced Elements 130
Record Announcement element 131
Recording an announcement 132
Recording a greeting 133
Recording into a database 134
Take Message element 135
Advanced Menu element 136
Manage Mailbox element 137
Verify Password element 138
Loop Counter element 139
Text To Speech element 139
Gather Digits element 139
Compare Data element 140
Create Log Entry element 141
Recording Announcements 145
Announcements 146
Changing announcements 147
View and select commands 148
Process commands 148
Position Indicator 149
Text area 151
Managing Announcements 153
Overview 155
Managing Data Sources 155
Data Type Definitions 158
Table 12–1: System values 161
Using Database Elements 163
Fetch Data element 164
Dial for Data element 165
Dialing for Data results 166
Sorting data rows 166
Add Data element 167
Delete Data element 168
Update Data element 169
Move Current Row element 170
Prompt for Current 171
Row element 171
Caller input and results 172
Caller prompts 172
13 Importing and Exporting 173
14 Setting Options 175
Customizing your Mailbox 178
Compressing Voice Messages 181
15 Troubleshooting 183
Symptoms 184
Possible Causes 184
Solutions 184
Managing logs 188
Log archive 189
Accessing Technical Support 191
Appendix A - Glossary 193
Remote mailbox management 195
Text-to-speech 195
Unified Messaging 195
Application 197

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ADTRAN 619510003-1A Manuale Utente Pagina 110

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